Return & Refund Policy

Return Policy At A Glance

At Meloyra, we want you to feel comfortable shopping with us. This policy explains how returns and refunds work for orders placed on meloyra.com.

• Return period: 90 days from the day you receive your order
• What can be returned: faulty items, and items in perfect condition that you changed your mind about
• Condition accepted: unworn, unwashed and with all tags attached
• Return method: by post, after we approve your return by email
• Return label: arranged by the customer, except for faulty, damaged or incorrect items
• Return fee: none. We never charge a return, handling or restocking fee
• Refund time: within 10 business days after your return is received and approved
• Refund currency: USD, to your original payment method

How To Start A Return

Email support@meloyra.com within 90 days of delivery and include:

• Your full name
• Your order number
• The item(s) you would like to return
• The reason for the return
• Clear photos if the item is damaged, faulty or incorrect

We reply within 24 hours on business days and send you the next steps.

Please do not send anything back before contacting us. Every return needs to be approved by email first. Once approved, we send you the return instructions and the correct return address. In some cases this is the address of our supplier, which may be located outside the United States. We always confirm the exact address in your approval email.

Your Two Options

Option 1: Keep the item and receive a partial refund
We refund part of the item price and you keep the product. No packing, no trip to the post office and no waiting. Just ask and we’ll tell you what we can offer.

Option 2: Send the item back for a refund
Return the item by post and receive a refund of the full product price once it has been received and approved.

Return Shipping And Costs

We do not charge any return fee, handling fee or restocking fee. The full product price is refunded.

If you are returning an item because you changed your mind, ordered the wrong size or no longer want it, you arrange the return label and pay the postage yourself. This also applies to sale items.

If your item is faulty, damaged, incorrect or not as described, we cover the return shipping. We will either send you a prepaid return label or reimburse the postage you paid once you send us the receipt.

Tracking your return
We recommend a tracked service and ask you to send us the tracking number. A refund is processed after the item has been received and checked at the return address. If a parcel is lost in transit and cannot be confirmed as delivered, we may not be able to approve the refund, so please keep your proof of postage until your refund is complete.

Condition Of Returned Items

To be eligible for a return, the item must be:

• Unworn and unwashed
• Complete with all original tags still attached
• Free from stains, perfume, deodorant, makeup marks or other damage

Trying an item on at home to check the size and fit is of course fine. Items that show signs of wear, washing or use may be refused or refunded only in part.

Items That Cannot Be Refunded

• Items that have been worn, washed or used
• Items sent back without an approved return request
• Shipping Protection, once your order has been shipped
• Customs duties or import charges

This does not affect your rights when a product is faulty or not as described.

Faulty, Damaged Or Incorrect Items

Contact us as soon as possible at support@meloyra.com with your order number, a short description of the issue and clear photos of the item and the packaging. We will offer you a replacement or a full refund. In many cases you won’t need to send the item back. If we do ask you to return it, we pay the return shipping.

Refunds

Once your return arrives and is approved, we confirm this by email and issue your refund within 10 business days to your original payment method, in USD. Your bank or card provider may need a few extra days to show the amount on your statement.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing support@meloyra.com with your order number. We will cancel it and refund you in full. After 24 hours, your order has already entered processing and can no longer be cancelled, but you can still use the 90-day return process.

Your Consumer Rights

Nothing in this policy limits any rights you may have under the consumer protection laws of your state, including your rights when a product is faulty or not as described.

Contact Information

Email: support@meloyra.com
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday: 9:00 AM – 1:00 PM (Eastern Time)