Shipping Policy

Last updated: 25 October 2026

Thank you for shopping with Meloyra. This Shipping Policy explains how we process, ship and deliver your order, and what you can expect throughout the shipping process.

1. SHIPPING DESTINATIONS & COSTS

We currently ship to the United States.

Shipping is free on all orders, with no minimum order amount. Any optional extras, such as Shipping Protection, are clearly shown in your cart and at checkout before you pay.

2. ORDER PROCESSING & SHIPPING

Orders are processed within 1–3 business days after your order has been placed. Once your order has been processed and shipped, delivery within the United States usually takes 6–9 business days.

In total, most orders arrive within 7–12 business days after the order has been placed.

Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Orders placed on a weekend or public holiday are processed and shipped from the next business day. During periods of high order volume, processing and shipping times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

Delivery times are estimates and may vary depending on your delivery location and the carrier. They are not guaranteed.

3. WHERE YOUR ORDER SHIPS FROM

In many cases, we ship products directly from our trusted suppliers, rather than sending items to a warehouse first and forwarding them afterwards. This removes an extra handling step, gets your order moving sooner and keeps our costs low. That way, we can offer our products at more affordable prices.

It also means that some parcels are shipped from overseas, including from Asia. This is already included in the delivery estimates above.

If your order contains several items, they may be sent from different locations and arrive separately, in more than one parcel and on different days. Each parcel may have its own tracking number. You are never charged extra for a split delivery.

4. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. You can also follow your order at any time on our Track Your Order page using your order number and the email address or phone number used at checkout.

Please allow 24–48 hours for tracking information to become available. It is normal for tracking to show no new updates for several days while your package travels between sorting facilities. If your tracking has not updated for more than 7 business days, please contact us.

5. SHIPPING DELAYS

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control. These may include, but are not limited to:

  • High order volumes during promotional events, Black Friday or the holiday season.
  • Severe weather conditions.
  • Carrier strikes or other carrier and postal service disruptions.
  • Customs inspections or customs clearance delays.
  • Public holidays or other unforeseen logistical circumstances.

If your order is delayed, we kindly ask for your patience while our shipping partners work to complete the delivery.

6. INCORRECT SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, please contact us immediately at support@meloyra.com with your order number and the correct address. Once an order has been shipped, we may no longer be able to change the shipping address.

Meloyra is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer. If a package is returned to us because of an incorrect address, we will contact you to arrange a solution.

7. DELIVERED BUT NOT RECEIVED

If your tracking shows that your package has been delivered but you have not received it, we recommend that you first:

  • Check around your delivery location, including your mailbox, community mailbox, porch and other safe places.
  • Ask household members, neighbors or your building management if they accepted the package on your behalf.
  • Check for a delivery notice card, in case your package is waiting at a nearby post office.
  • Allow up to 48 hours, as some carriers mark packages as delivered shortly before the actual delivery.
  • Contact the shipping carrier to report the issue and request an investigation.

If the package still cannot be found, please contact us at support@meloyra.com with your order number and any case reference provided by the carrier. We will review the situation and work with you to find an appropriate solution.

8. LOST PACKAGES

If your package has not been delivered within 20 calendar days from the shipment date, please contact our support team.

We will work with the shipping carrier to investigate the shipment. If the package is confirmed to be lost, we will send you a replacement free of charge or, if the item is no longer available, issue a full refund.

9. SHIPPING PROTECTION

Shipping Protection is a small optional extra (the price is shown in your cart) that you can add in your cart before checkout. It is never added automatically.

If you added Shipping Protection and your package is lost, stolen or damaged during delivery, contact us at support@meloyra.com with your order number and, for damaged items, clear photos of the item and packaging. We will arrange a replacement or refund quickly, without waiting for a carrier investigation.

Shipping Protection is a service that covers your order during delivery, from the moment your order is shipped until it arrives. Once your order has been shipped, the Shipping Protection fee is non-refundable. This also applies if you later return or exchange (part of) your order. Only if you cancel your order within the cancellation window (see Section 10), before it has been shipped, is the Shipping Protection fee refunded together with your order.

Shipping Protection does not limit any rights you have under this Shipping Policy or applicable law.

10. ORDER CHANGES & CANCELLATIONS

You can change or cancel your order within 24 hours of placing it. To do so, email us at support@meloyra.com with your order number as soon as possible.

After 24 hours, your order has already entered processing so that it can be shipped to you as quickly as possible. From that moment on, your order can no longer be changed or cancelled. If you no longer want your order, you can return it after delivery in accordance with our regular return conditions as described in our Refund Policy.

11. CUSTOMS, DUTIES & TAXES

Some orders may be subject to customs duties, import taxes or other government fees charged by the destination country. Where applicable, these charges are the responsibility of the customer, unless otherwise stated at checkout.

12. CONTACT INFORMATION

If you have any questions about shipping or your order, please contact us:

Meloyra Customer Support
Email: support@meloyra.com
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday: 9:00 AM – 1:00 PM (Eastern Time)