Every order is carefully prepared before shipment. Orders are typically processed within 1–3 business days before being handed over to our shipping partner.

Once your order has been shipped, delivery within the United States usually takes 5–11 business days.

Please keep in mind that weather, customs, holidays or carrier delays may occasionally cause delivery to take a little longer.

For orders outside the United States, delivery times depend on your destination and local carrier. Please see our Shipping Policy for more information.

As soon as your order has been shipped, you'll automatically receive a shipping confirmation email with your tracking information.

If you can't find it, please check your spam or junk folder before contacting us, as shipping emails can occasionally end up there.

Yes. Tracking information can sometimes take up to 48 hours to show its first update after your order has shipped.

This may happen because of carrier processing delays or while your package is moving between carrier facilities. Updates will usually appear again once the package reaches the next checkpoint.

Please first check around your mailbox, entrance, porch or safe location where the carrier may have left the package.

We also recommend checking with household members, neighbors and your local carrier.

If you're still unable to locate your package, please contact us at support@meloyra.com.

We recommend contacting us as soon as possible if you wish to change or cancel your order.

While we'll always do our best to help, we cannot guarantee changes or cancellations once order processing has begun.

Please contact us as soon as possible and include your order number and clear photos showing the product and packaging.

Our support team will review your case and provide the appropriate next steps.

Our Meloyra support team is happy to help. You can reach us at support@meloyra.com.

To help us assist you faster, please include your order number and the email address used when placing your order.